Incident Guidance & Support
Incident Response
CEDA personnel are authorized to activate the Incident Response & Command Center (IRCC) when an incident exceeds site-level response capabilities defined in the location’s ERP and Incident Management Practice.
What is the IRCC?
The IRCC is a centralized team made of key functions (HSE, Operations, HR, Communications, Finance, IT, etc.) that coordinates and directs response to major incidents at any time, during or after hours.
When to Activate the IRCC
Serious Harm to People
- Fatality (occupational or non-occupational)
- Life-threatening injury or multiple casualties
- Medical event requiring extended scene control
Loss of Control/High-Impact Event
- Fire/explosion beyond initial containment
- Major spill or chemical release that is reportable or affects public/environment
- External fire/HAZMAT response required
Evacuation or Major Disruption
- Worksite, client facility or multi-crew evacuation
- Major operational shutdown or prolonged interruption
External or Reputational Impact
- Media interest or public attention likely
- Regulator involvement beyond basic notification
- Client escalation to major emergency status
How to Activate the IRCC
Contact your Regional Vice President.
Adam Brophy
Vice President, Operations, Wood Buffalo
James Hewson
Vice President, Rest of Canada Region
Derek Loomis
Vice President, Operations, BC Region
This document contains:
- Incident Severity Matrix
- Incident Rating
- Investigation Requirements Based on Severity of Incident
- Timeline for Reporting, Investigation and Closure of Incidents
If, during your employment with CEDA, a member of the media or an external party approaches you—whether in person or online—with questions, particularly during an emergency or crisis:
- Do NOT answer questions
- Do NOT say "no comment"
- Do NOT speculate or share personal opinions
- Do NOT share photos, videos or documents
What You SHOULD Say:
“Thanks for your inquiry. I’m not the right contact for this request, but I can connect you with the appropriate person. Please reach out to CEDA Corporate Communications at 403-808-5239 or info@cedagroup.com.”
Remember: Only authorized individuals may speak to the media/external parities on behalf of CEDA. If approached, your role is to listen and refer them to the appropriate person.
